Shipping policy
At Nordrest, we believe great service starts the moment you place your order. Here's everything you need to know about how we get your cushion to you.
Free UK Shipping on Every Order
Every Nordrest order ships free across the United Kingdom. No minimums, no thresholds, no surprises at checkout.
Processing Time
Orders are processed and dispatched within 1–2 business days of being placed. Orders made on weekends or UK public holidays will be processed the next business day.
You'll receive a shipping confirmation email with tracking details the moment your order leaves our warehouse.
Delivery Times
Once dispatched, UK orders typically arrive within 5–10 business days, depending on your location and courier conditions.
Please note that delivery times are estimates and not guaranteed. Occasional delays may occur due to weather, courier capacity, public holidays, or other factors outside our control.
Tracking Your Order
Every order ships with full tracking. You'll receive a tracking number by email once your parcel is on its way, and you can follow its journey directly through the courier's website.
If you haven't received tracking within 3 business days of ordering, please check your spam folder or contact us at support@nordrest.co.uk and we'll resend it.
Shipping Destinations
We currently ship to addresses across the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Delivery to the Scottish Highlands, Channel Islands, Isle of Man, and remote islands may take an additional 2–4 business days due to courier routes.
We do not currently ship outside the United Kingdom. We hope to expand internationally soon.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. Nordrest is not responsible for orders shipped to incorrect addresses provided by the customer.
If a parcel is returned to us due to an incorrect or incomplete address, we'll contact you to arrange redelivery. Additional shipping fees may apply for redelivery in these cases.
Failed Deliveries
If you're not home when the courier attempts delivery, they'll typically leave a card with instructions for collection or redelivery. Parcels not collected within the courier's holding period will be returned to us, and standard redelivery fees may apply.
Lost or Delayed Parcels
We work hard to ensure every order arrives safely, but occasionally parcels are delayed or go missing in transit.
If your order hasn't arrived within 14 business days of dispatch, please contact us at support@nordrest.co.uk with your order number. We'll open an investigation with the courier and, if your parcel is confirmed lost, we'll arrange a free replacement or a full refund — whichever you prefer.
Damaged Parcels
If your Nordrest arrives damaged, please contact us within 48 hours of delivery at support@nordrest.co.uk with:
- Your order number
- A photo of the damaged item and packaging
- A brief description of the issue
We'll arrange a free replacement or full refund right away. No need to return the damaged item unless we specifically request it.
Order Changes & Cancellations
If you need to change or cancel your order, email support@nordrest.co.uk as quickly as possible with your order number. We dispatch within 1–2 business days, so we can usually make changes if you reach us in time. Once an order has shipped, it falls under our standard returns process — see our Returns & Refund Policy for details.
Contact Us
For any questions about your shipment, tracking, or delivery, our team is here to help.
Email: support@nordrest.co.uk Response time: Within 1–2 business days, Monday to Friday